Refund Policy
Effective October 19, 2026
The short version
- If a resource doesn't work, won't download, or isn't what the listing described, email us within 30 days. We'll fix it or refund you in full.
- Pre-orders can be cancelled for a full refund any time before delivery.
- Damaged or misprinted printed products are replaced or refunded.
Digital resources
Digital files can't be returned, so refunds aren't automatic. But we stand behind what we make. If a file won't open or download, has an error, or isn't what the listing described, email us within 30 days of purchase. We'll fix the problem or give you a full refund, whichever you prefer.
School and district licenses
The same 30-day promise applies. If a school or district license isn't a fit, contact us within 30 days of delivery and we'll work out a refund or an exchange for another resource.
Pre-orders
Cancel any time before the stated delivery date for a full refund. If we can't deliver on time, we'll tell you before the date and offer a full refund.
Printed products
If a printed product arrives damaged or misprinted, email a photo within 30 days of delivery and we'll send a replacement or refund you. Because printed items are made to order, we can't accept returns for change of mind.
Purchases on other platforms
Purchases made on Teachers Pay Teachers, Etsy, or Amazon are refunded through those platforms under their policies. Email us too, and we'll help sort it out.
How to ask
Email info@functionfrst.com with your order number or invoice number and a sentence about what happened. We reply within two school days.